Terms of Service
When you place your order, you agree to the following terms:
Alive & Thrive Guarantee™
We guarantee that your plants and trees will arrive happy and healthy. If you’re not satisfied after receiving your trees and plants, our Alive & Thrive Guarantee covers your plants for the timeframe specified at the time of purchase.
To submit a claim, please use our Contact Us form. Our team will review your concerns, and if necessary, we’ll provide a one-time replacement (shipping costs not included). Please note that photos are required for each plant submitted under the guarantee. Detailed information about the required photos can be found on the Contact Us form. If a replacement plant is not available due to inventory availability or other circumstances, Fast Growing Trees may, at its discretion, issue a credit equal to the original purchase price of the affected plant. This credit is issued solely as a courtesy under the Alive & Thrive Guarantee. It is not a gift card, has no cash value, is non-transferable, and will not expire. This will be delivered as a single-use code via email once your claim has been approved. If there is a balance remaining after initial use, you will receive the remaining balance as a new code.
Note: Refunds will not be given when redeeming your guarantee. Replacement plant shipping costs and taxes are at the customer’s expense. Each live plant product in the customer’s order is eligible for a one-time replacement. The Alive & Thrive Guarantee does not cover plants purchased outside their recommended growing zones or damage caused by neglectful care, improper planting, extreme weather, animals, or other external factors. Additionally, damage caused by the customer or another individual is not included in the guarantee.
Cancelling an Order
Once you’ve completed the checkout process, we fulfill your order at our nursery immediately. Your credit card will be charged at this time.
We take great care in selecting your items and packing them securely. And because your order is processed and shipped so quickly, cancellations and changes must be made within four hours of placing your order. After your order is packed and shipped, it cannot be changed or canceled. If you cancel your order after it has been processed but before it ships, you will be charged a re-stocking fee (25% of your order value).
We do our best to accommodate changes, but once your order leaves our nursery, it is out of our hands – literally! Thank you for understanding, and please give us a call at 800-973-8959 if you have any questions or concerns.
Fast Fingers?
Did you accidentally order twice? We will do our best to try to catch these on our end, but we need your help. Customers are responsible for contacting Fast Growing Trees Nursery immediately if they have accidentally submitted duplicate orders.
Shipping
We take pride in the accuracy of our shipping dates (over 95% accurate!). Of course, external factors could delay these dates. Because these are estimates, exact shipping dates cannot be guaranteed.
Shipping live products has its challenges. Occasionally, Mother Nature does not follow schedule! On these rare occasions, we delay shipping due to severe weather forecasts. However, we will keep you informed…the health of your plants is our highest concern.
Spring Shipping
Some plants and trees are cold sensitive, so it is best to ship them during months with milder temperatures. Spring-shipped items are identified on their product pages. Northern States that ship only in spring are also identified.
Most trees and plants can be planted year-round safely, but some gardeners prefer planting in warmer weather. If you would like to delay your delivery date, please call us at 1-800-973-8959. We’re happy to work with your preferred schedule!
My Box Arrived Damaged!
At Fast Growing Trees, we guarantee that your order is packed and shipped carefully to ensure survival through transit. For this reason, it’s extremely rare that packages are broken or damaged in transit. But if you’ve received a damaged package, please refuse the shipment! The delivery carrier will return the damaged box to us for re-shipment.
Remember: Don’t plant a poor-quality or damaged plant, even if you think it may bounce back! Let us know if your plant arrives damaged. We’re here to help you (and your trees and plants!) succeed, but quality and damage claims must be made in a timely manner…otherwise, we are unable to help. Please use our Contact Us form to send your concerns.